Fix: HyperX Cloud 2 microphone not working

Having trouble using your most favorite HyperX Cloud II gaming headset? Don’t worry, sit back and relax because this page will give you all the tips for the solution of problems about how to fix HyperX cloud 2 microphone not working problem so you never miss the big game.

Hyperx Cloud 2 is a versatile gaming headset designed to deliver an unmatched gaming experience. It is a Kingston product with specifications that are designed in such a way that they can meet the needs of each player. The comfort of the memory foam mattress, passive noise cancellation, and virtual 7.1 surround sound are some of the reasons this is an award-winning headset.

Features such as interchangeable ear pads, advanced audio control box, and detachable microphone make these headphones a customizable product. One of these eye-catching customizable features, the detachable mic is something of a mishap with this masterpiece. The microphone is something that most of the users face a problem with.

There are many complaints especially relevant to the microphone of these headphones. A little flaw in genius. But this flaw can be rectified to keep your commands transmitted in game. The game must go on.

Reasons why the HyperX cloud II microphone is not working

The main reason for this disturbing setback in the performance of these flawless devices are:

  1. Bad loose connections
  2. Audio software malfunction
  3. Volume control obligation
  4. Game audio settings
  5. Outdated audio drivers
  6. Microphone not set as default

This article will walk you through almost every solution to fix the HyperX Cloud 2 microphone not working issue so you can stay on top of the charts.

How to fix HyperX Cloud 2 microphone not working problem

Well, there can be many methods to fix this problem. I recommend that you review each of them one by one.

By the end of this article, you will surely get your HyperX Mic fixed.

1. Basic troubleshooting

Sometimes the problem is too simple that we tend to ignore it and look for important troubleshooting steps. But first of all, before doing something a bit tedious, it’s worth trying these basic solutions:


BT 1: Check the connections

HyperX Cloud II is a 3.5mm jack-based wired device. The jack is a two-band modular arrangement. One two supports incoming sound and the other one supports sound transmission. Sometimes the user can hear the sound emitted by the headphones but cannot use the microphone to transmit the voice. This is the reason for the partial connection of the jack to the port (that is, the audio band has not been correctly set to the port).

This is a very basic problem that can be solved simply by connecting the connector to the port. Also, if the problem is not resolved by this approach, check for wear on the cables, in-line connections, and clean the port. Hence, this is the best hardware-based solution that a user can realize without sufficient technical knowledge.

BT 2: enable HyperX microphone and make it default

Sometimes a user can fall into a false perception before checking the audio settings. The obvious reason behind this problem could be the fact that the recording devices are turned off or muted or the volume is too low. Most of the time microphone gestures were muted / disabled. You can simply turn on the microphone by following these steps:

  1. First, click with the right click on the icon of speaker in the corner lower right of the bar from chores Windows.
  2. Please select Recording devices from the pop-up menu.
  3. Click with the button right at microphone of the handset from the list and select Activate in the pop-up window and also tap Set as default device in the same course of action.
    NOTE : Yes can’t find your headset microphone on the list, be sure to check Show disabled devices by a right click on empty space of the sound environment of the window.
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Since the headset microphone is now enabled and configured as default recording device , you probably won’t have a problem using your hyperX cloud 2 headset on Windows 10.

BT 3: try the audio troubleshooting

It’s good to go through the Windows troubleshooting steps intermittently. Windows knows better because of the user experience. It also guides users pretty well towards solving common problems. It can be started by following these steps:

  1. Click with the right click on the icon Speaker in the corner lower right of the bar from chores Windows.
  2. Please select Fix sound problems from the pop-up menu.
  3. Just follow the steps the troubleshooter will walk you through.
  4. Apply the suggested fixes.

Hope Windows was able to fix problems with everything the HyperX Cloud 2 microphone not working .

2.Update the headphone drivers

Controllers (as the name implies) are important for carrying out daily operations and controls for synchronizing hardware with software. Therefore, it is often recommended to update your drivers for better and uninterrupted performance.

The Hyperx cloud 2 microphone could stop working due to outdated audio drivers. So, to fix this problem by updating your drivers, follow these sequentially:

  1. Click with the right click on the icon Speaker in the corner lower right of the bar from chores Windows.
  2. Please select Recording devices from the pop-up menu.
  3. Select the microphone with headphones HyperX cloud 2 and touch Properties .
  4. On Controller information, go again for their Properties .
  5. Finally, switch to the Drivers tab and click Update drivers .
  6. Also, if the Update Drivers option is not clickable, the drivers are likely up to date.

If this one worked for you, then great :). Still not successful? follow the steps below.

3 Look for other sources of silence

The HyperX comes with two important additional features, first the online connection and the second advanced audio control box . These two can be an important source for turn off the microphone, since they have the function of reducing and silencing the sound of the transmission. Therefore, you can always check the advanced audio check box.

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Also according to some users, a key is provided on one of the side faces of the USB connection used to mute / unmute the outgoing audio. Try toggling it too.

4: Check the HyperX Cloud 2 in-game audio settings

Incorrect audio settings can stop the normal operation of your Hyperx microphones.

Yes Cortana can understand the commands voice pretty good and the headset microphone works anywhere else, except in the game , then there could be a problem with the game or one of its configurations . Check if the microphone is not disabled on the Game Controllers section . Try reinstalling the game.

5: Realtek audio problems

Realtek audio is a controller for PC speakers and microphones and other audio accessories. Sometimes this software tends to override Windows settings, so to reconfigure those settings, follow these steps:

  1. First of all, press the Windows key and type Microphone privacy settings.
  2. Tapping it will bring up a window for this setting .
  3. If the Allow apps to use my microphone option is disabled, enable it by clicking the toggle button.
  4. Also, check the apps that can use the microphone.

Consequently, this is quite a useful solution that re-routes the microphone.


After following the guidelines on this page, I hope you were able to appreciate the success and happiness of using your microphone again. Although in some cases the problem persists, you should always contact Kingston customer service to claim the warranty and check for internal hardware defects.

If you can’t follow the steps above, please leave a comment in the comment section below.

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