After upgrading to Windows 10, Logitech USB cameras like the brio web camera wave webcam C930, C920, etc HD Pro can’t work, so you can’t use it to video chat on Skype or other video apps.
Solution 1: Allow apps to use my camera hardware
Before solving this problem, you need to make sure that your applications can use the camera. This will make many things more convenient.
Follow Win > Setting > Privacy > Camera to open the privacy settings of the camera.
On the right side, make sure the Allow apps to use my camera hardware status is Activated .
Solution 2: Remove the Conflict Wireless Mouse Receiver
The wireless mouse may cause the Logitech camera not to work. So if you are using a wireless mouse, especially Logitech wireless mouse, maybe there is interference between the wireless mouse and your USB webcam.
So at first, try unplugging the USB cable from the camera and plugging it back into another USB port.
If it doesn’t work, try unplugging the wireless mouse’s USB receiver or USB transmitter, and your Logitech camera will work normally.
Solution 3 – Update Logitech camera driver automatically
If you have problem to fix Logitech camera stop working problem, you can use Driver Booster to help you. You can find the driver easily and quickly. As a driver helper, it provides an easy way to fix driver problem. With Driver Booster, what you need is just to click 2 buttons.
Download Driver Booster and install it. It will scan the devices on your computer, including the Logitech BRIO External Webcam or the c920 Webcam, and then scan the original drivers to see if this driver is out of date.
After that, it will provide the latest driver version for the device. Of course, if your device drivers are missing, it will also provide the correct driver.
Solution 4 – Manually update the Logitech camera driver
This will be the direct way if your Logitech camera, such as the Logitech BRIO webcam.
Step 1 – Open device manager.
Step 2: Expand the imaging devices find your Logitech BRIO webcam . Of course, if you’re using the Logitech C920 HD Pro webcam, go for it.
Step 3 – Right click and select uninstall to uninstall the Logitech camera driver.
Step 4: Enter the Logitech driver download center and look for webcam and camera systems in the product listings.
Step 5 – Expand Webcam and choose the Logitech Webcam that you have. Here you choose the Logitech BRIO.
You can of course expand other elements such as conference cameras and security cameras.
Step 6: On the Logitech BRIO page, choose Download to enter the download center.
Step 7 – Download the driver. In the download center, you can download the Logitech camera driver for Windows 10.
Once the download is complete, you can install it and add your Logitech webcam to it. So using this way to update Logitech camera driver will be a good option.