For people who just installed Microsoft Outlook 2016, 2017, or 2018, it’s common that when you start Outlook, you’re reminded of the error message that Outlook can’t sign in, verify that you’re connected to the network and that you’re using the right server. . .
Now, even if you’ve added an email address for Outlook, you can’t sign in, let alone send emails to someone else.
Here you may have noticed that there are various versions of Outlook such as Outlook 2016, 2013 or 2010.
In this case, you’d better fix this Outlook for Windows 10 issue right away.
Why can’t Outlook log in Verify that you’re connected to the network?
Outlook account information is stored in the user’s profile. So once your profile for Outlook 2016 is corrupted, Outlook cannot log in Windows 10. So you may need to repair Outlook profile.
Just in this way, the problem that Outlook can’t sign in verifies that you are connected to the network is solved for Windows 10.
How to fix Outlook can’t log in and verify that you’re connected to the network?
This post will introduce you to resolve Microsoft Exchange Information Service in your profile missing required information and Outlook could not sign in when changing Outlook settings in Windows 10.
Solution 1: Check the network connection in Windows 10
As the error message tells you, you can try to check your WIFI or Ethernet connection. As only when you have a good network, Outlook can log in to the Windows 10 server.
1. Go to Start > Setting > Network and Internet .
2. Then you can see if your computer is connected to WIFI or Ethernet .
After that, if Windows 10 Outlook can’t sign in, you need to continue to get more ways.
Solution 2 – Start Outlook in Safe Mode
Maybe in Safe Mode With the minimum set of programs, you can more easily detect the reasons why Outlook was unable to log on and the Microsoft Exchange Information Service in your profile does not have the required information.
1. Restart your PC.
2. Press the key shift and the button Restart at the same time until the list of options appears.
3. Then navigate to Solve problems > Advanced Options > Start Settings .
4. Press F4 or F5 or F6 to enter safe mode in Windows 10.
You can of course run the command Outlook.exe /safe at the command prompt to also navigate to safe mode.
You will now have entered safe mode where you can find out what leads to Outlook cannot verify server Windows 10.
Solution 3: Repair Outlook Profile to Fix Outlook Can’t Sign In Windows 10
What causes Outlook 2016 not working is the problematic Outlook profile, therefore, you can also choose to fix it in Outlook Windows 10. Sometimes, it works.
Here take Outlook 2016 as an example.
1. In Outlook 2016 Windows 10, select Archive then select Account settings .
2 in Email select the current profile and choose Repair .
If it’s Outlook 2010 or 2013, you can do the same with the profile.
If you are using Outlook 2007, you should go to Tools > Account settings > Email > Repair .
Follow the instructions to finish the repair; soon after, decide to restart your PC for it to take effect.
When you sign back into Windows 10, try to start Outlook to see if Outlook can’t connect to the server, and check that you’re connected to the network.
Solution 4 – Create a new Outlook profile
Now that Outlook 2016 profile or any other version may be corrupted. And since the profile includes the original settings of your Outlook, the corrupted profile may result in Outlook unable to log in, check you are connected to the network error.
It is recommended that you add a new profile for your Outlook 2016 or Office 365 account.
1. Open the Dashboard .
2 in the Dashboard choose View by category and then click Mail .
Here you should note that if you are using Microsoft Outlook 2016, it will show you Mail; otherwise it can become something else.
3. In the window Mail settings select show profile on Profiles .
4. Then in the next window, press Add .
Here, if possible, you can also click Get rid of at first, delete the old Outlook profile, and then press Add to add a new one.
5. Then Windows 10 will ask you to fill in the name, email address, password and other information for the new Outlook.
All done, Outlook can probably start without the warning message saying Outlook can’t log on to the connection and Microsoft Exchange is unavailable.
To make things easier, to solve Outlook can’t log in Windows 10. Check that you are connected to the network, you’d better fix corrupted Outlook 2016 profile using the methods in this post.