How to fix scanner not working in Windows 10

Windows It has proven to be the best operating system over time for both casual and professional users. This greatness of Windows is served by the amazing user experience and the compatibility with external utilities like printers , scanners , etc. However, you get really frustrated when some of the necessary utilities don’t work. In this post, we will save you from one of those problems. The problem of scanner does not work on computers and laptops with Windows 10 . I will also explain why this issue occurs after upgrading to Windows 10 along with the 3 best solutions to fix the scanner not working on Windows 10 easily.

Problem: the scanner does not work – Windows 10

Printers and scanners They are very useful tools when you are an office professional or a student. You need them day after day to complete your work. However, sometimes after upgrading to Windows 10, many users reported experiencing compatibility issues between their scanner and the computer . This turned out to be a great disappointment. This phenomenon is technically known as the problem of scanner not working in Windows 10 . It is basically a compatibility problem between the scanner and the operating system.

Scanner not working is a common problem faced by many users. In some cases, the issue was resolved when simply they disconnected and they reconnected your scanner to your computer. So, you should try this too. Also, you may have tried this, but if you haven’t done so by now, try restarting your computer or laptop. A reboot simple can solve many problems. These two tricks sometimes solve the problem of the scanner not working. Although if they don’t, you shouldn’t worry. We cover it with Top 3 Solutions To solve the problem.

YOU CAN ALSO READ:   How to add or remove task/timeline view to taskbar in Windows 10

Cause of scanner not working – Windows 10

The most likely cause of the scanner not working is the incompatibility between the updated operating system and the drivers installed for the scanner . Sometimes the incomplete updates they create the conflict. Other times, outdated or corrupt drivers arise from the problem. There are other reasons too, like corrupted or missing system files, malware, corrupted scanner, etc. However, you don’t have to pay close attention to any reason, unless there is some visible physical damage to the scanner. You can just use the Solutions and solve the problem, except for the physical damage.

Top 4 Solutions to Fix Scanner Not Working – Windows 10

There are three main solutions available to fix the problem of the scanner not working in a very simple way. These methods are tried, tested and compiled by a team of experts. They are all safe and working. You just have to use them to get rid of the problem. The step by step tutorials they are also present with each method. Just follow the steps and you can solve the problem. Let’s move on to the solutions.

1. Use sfc / scannow

Using the sfc / scannow command to repair missing or corrupted system files is probably the easiest way to fix the scanner not working error on Windows 10 computers. Follow the steps below to resolve the issue:

Step 1: in First of all, you must run the command prompt as an administrator. To do this, press and hold the Windows keys + X together to access the menu of advanced user , and then select Command Prompt (Administrator).

YOU CAN ALSO READ:   Mouse cursor disappears in Windows 10, 8, 7

Note: Administrator permissions are required to run the sfc / scannow command.

Step 2: In the command prompt window, type sfc / scannow and press Get in . If you did it correctly, the process should begin.

Step 3: It will take several minutes to complete. Waiting until the process is finished. Once complete, reboot his computer.

Now reconnect your scanner and check if it works fine. This should solve your problem. However, if you are still having trouble, try the next method.

2. Check related services

To function properly, the scanner requires some related services to be configured correctly. These services include:

  • RPC remote procedure call
  • DCOM Server Process Launcher
  • RPC Endpoint Mapper
  • Shell hardware detection
  • Windows Image Acquisition (WIA)

If any of these services are stopped, it is likely that there is a problem with the scanner that is not working. Follow the steps below to solve the problem:

Step 1: in First of all, you need to open the dialog Run pressing the key Windows + R simultaneously. Then write services.msc and press Enter .

Step 2: now locate the service Shell hardware detection from the list of services . After locating it, right click over it and select Properties .

Step 3: Check if the “Service status” is stopped , Click the button Beginning , then click Apply and on the button To accept . The service should restart again.

Step 4: Go back to the window Services again. Repeat the steps 2 and 3 for the other remaining services as well.

Step 5: reboot your computer.

Now check if your scanner has started working normally again. If so, you can stop reading this post. Although if you are still in trouble, you should use the following solution.

YOU CAN ALSO READ:   How to remove the people icon from the Windows 10 taskbar

3. Update drivers

If none of the above solutions worked for you and you are still having problems, then the scanner not working problem is caused by outdated or corrupt drivers on your computer. May update your drivers manually by downloading them from the manufacturer’s website , or can use third-party software to automatically find and install drivers for your devices . I recommend the use third-party software to update drivers To solve the problem. Follow these steps to resolve the problem:

Step 1: Download and install good third party driver update software for Windows 10 .

Note: You can refer to this post: 8 Best Driver Drivers to select the most suitable software.

Step 2: Run the software and present you the instructions when you use it for the first time. Follow the instructions that appear on your screen. You will probably have to click the buttons Scan Now, Repair, Repair or Download .

Step 3: update all device drivers for your scanner using the software and reboot his computer.

Done. That is all. Your scanner should work properly now that the problem is resolved.


The scanner does not work is a common problem in computers and laptops with Windows 10 . These were the 3 best solutions to fix it very easily. You can also visit the thread official of Microsoft related to this problem. For any questions, doubts or suggestions, do not hesitate to visit the sections of Comments to continuation. I hope I have helped you out of the problem. Have a nice day, friends!

Related posts

Windows 10 reopens apps and Windows after restart


Solution: Critical process dead in Windows 10


Download SHAREit for PC [Use on Windows 10/8/7]


Leave a Comment