Ankur Sharma, a resident of the Indian city of Bangalore, tweeted about the incident that happened to his wife following the explosion of the recently released OnePlus Nord 2. According to Sharma, the smartphone was bought five days before the incident exploded while his wife rode a bicycle. At that moment, the device was in the strap, and suddenly smoke poured out of it. Ultimately, the woman was injured. After some time, the tweet was deleted for some reason, but netizens managed to take a screenshot of the publication and save images of the burned-out smartphone.
Representatives of the company did not keep waiting for a long answer, and on the same day, they published a post in which they declared their deep concern over the incident. The media do not rule out that OnePlus could have suggested that the Indian delete his tweet to avoid unnecessary hype in return for compensation from the company.
Hi Ankur. We are gutted to hear about your experience. We are deeply concerned and want to make it up to you. We request you to connect to us over a direct message so that we can make amends and turn this around for you. https://t.co/Y6rHuMwu8J
– OnePlus Support (@OnePlus_Support) August 1, 2021