You have a Razer keyboard, mouse, headphones, or other peripherals. When you connect it to your computer, Razer Synapse was unable to detect the mouse, keyboard, or headset you just plugged in. Here’s what you can do to fix the Razer Synapse not working or not detecting keyboard, mouse, or headphone issues on Windows 10 desktop or laptop.
Razer Synapse 3 does not work or does not detect Windows 10 devices
If you are using the Razer Synapse 3 instead of the Razer Synapse 2, as the software is still in beta and testing, there are still many known bugs. For example, there are many cases reported on the Razer forum regarding the Razer synapse 3 not working and was unable to detect some mice and keyboards when connected.
For now, it is recommended that you download and stick with Razer Synapse 2 until Razer Synapse 3 is officially stable and out of beta. Razer Synapse 2 should be able to detect all Razer devices and automatically install drivers for them.
Razer Synapse does not work and does not detect keyboard, mouse or other devices
Use different ports
The first thing to try is to connect your device to a different USB or audio port . Plug the device back in and try running Razer Synapse 2 again.
Some faulty or outdated ports, like the USB 1.0 ports on some older computers, will have trouble detecting your keyboard and mouse.
Uninstall the driver and reinstall Razer Synapse
For a more complete solution, try the steps below for a clean installation of device drivers and Razer Synapse.
- Press Win + i to open the application Setting .
- Navigate to Applications , then Applications and Features .
- From the list of applications, select Razer Synapse .
- Click the button Uninstall to uninstall Razer Synapse.
- In File Explorer, delete the folders (if they still exist) in C: Razer Program Files (x86) and C: ProgramData Razer .
- Make sure you have the option enabled Show hidden files to see the hidden files that may be in these folders.
- You can enable show hidden files and folders by going to View, then enable the option Hidden elements .
- Then go to the start menu or Cortana to find and open Device Manager .
- Expand the Keyboard , or Mice and other pointing devices , and then right-click on the problem device.
- Please select Uninstall device to uninstall your driver. Please select remove drivers when uninstalling. If no device is detected by Razer Synapse, uninstall all Razer devices you have from Device Manager.
- Restart your PC.
- Temporarily turn off all your antivirus or firewall programs.
- Download the latest Razer installer Synapse 2 from the Razer website. Do not use downloads from anywhere other than the official Razer website.
- Install Razer Synapse 2 and open it. You should now be able to detect your mouse, keyboard, headset, or Firefly again.
By uninstalling the problem from your keyboard, mouse, or other device driver, you allow Windows and Razer Synapse to detect the device again as a new device. Doing this should fix Razer Synapse not working and not detecting keyboard, mouse or headphone issues in Windows 10.
If you haven’t been running Windows Update for a long time, try running Windows Update now to see if it fixes Razer Synapse not working, not opening, or not displaying the devices issue.
If the Razer Synapse is still not working or not detecting your device, it could break. Contact Razer Technical Support to resolve your issue, and in some cases, you can get a warranty replacement or a refund if it was just purchased.
You may also be interested in: The keyboard or mouse does not work after Windows 10 update.
Why is there no driver download from the Razer website?
This is exactly why the Razer Synapse is a cloud-based driver software. Razer Synapse is made to automatically detect your devices and install the correct driver for them. It will also update the drivers automatically every time a new version is released.
Therefore, to update Razer device drivers, you will only need to install Razer Synapse and allow it to update the necessary drivers for you.